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Financial Services (Insurance)
Top Startup Employers 2023 Ranking
#3 in Australia (40+ Employees)
Open
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Independent survey results
Areas they do well in, as rated by employees as of July 2023
High eNPS (Employee 'Net Promoter Score')
Inspiring leadership vision
Company culture values employee feedback and input
Safe place for expressing different viewpoints
Flexible
Transparent culture
Safe place for expressing different viewpoints
Employees are satisfied with the benefits offered
Approach to compensation is competitive and fair
High proportion intend to stay with the company for >12 months
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Hear from them
What does the company do?
"We are Open, a fast growing insurance technology business that is part technology company and part regulated insurance business. Our vision is to harness the world’s data to deliver the best insurance experiences and we do this by delivering seamless and low friction interactions for customers. Whether it is through our award-winning retail brand Huddle, or through our White Label insurance where we work with well known partners such as Bupa, Ahm, Telstra or Polestar. Our technology makes getting car, home and travel cover quick and easy. With fast claim lodgements and fair policies, this is insurance that works wonders."
What is the company’s approach to professional development?
"Core to our focus on development is our monthly development conversations that are 1:1 between Managers and their team members. All managers are tracked anonymously by a survey to all team members to check:
1) If a development conversation was held and;
2) Most importantly that if the team member found it effective. This empowers our team and holds our managers accountable on a regular basis. Common criticism in a startup is that career paths are not easily defined and this can create unwelcome ambiguity. To combat this, we’ve developed our own career matrices and defined job families in the company - and we've made these accessible to the entire company, this includes complete transparency on salary bands for all roles.We also empower our people to take control of their development from the perspective of continuing education. As a small company, individuals can seek support for any continuing education opportunities and these can be considered by the business. Successful examples of this include our engineering team who are empowered to upskill through Amazon Web Services (AWS) certification courses where we support these initiatives financially. "
What is the company's culture like?
"We’re intentional about making a positive impact in the way we run our business – for our customers, team and planet. This includes participating in local community projects, beach cleanups and and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year. We believe businesses can, and should, be a force for good. Not only is it one of our four core values, we're also the only B Corp Certified insurance company in Australasia.Internally, we have representatives from all business units on our social committees, which we call the ""Culture Crew"". As our business has grown in 3 locations, we’ve also set up location specific social committees so that our initiatives can be localised where it makes sense but come together for consistency where that’s appropriate too. Culture is everyone’s responsibility and Open’s Culture Crew comes together to organise culture-building events for the whole team. In addition to our quarterly celebrations, some of our highlights include celebrating International Women’s Day with an internal panel or our Sydney World Pride Drag Queen Quiz Night where we hosted Anita Wiglet who kept us in stitches and shared her insights on allyship.
The ""Oppies"" is our annual awards night and is a time where we recognise our peers who live our values throughout the year as highlight the diverse talents and efforts of our people. It is a special event and an opportunity where we can all come together. Award categories ranged from each teams' MVP, to the Memelord, Customer Whisperer and more."
What are the company's plans for the next 12 months?
"We're focusing on continuing to win in Australia/NZ as well as expanding to the UK in the next 12 months. For us this means strengthening relationships with our current partners as well as winning new ones. We believe we can achieve this by continuing to innovate on our products and the way these are offered to our customers which will provide unique value to customers and our partners.Keen to learn more about our growth plans? Reach out to us. "
How do you approach diversity and inclusion?
"Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short and this extends to our focus on D&I. Our P&C team prides itself on connecting D&I throughout the life cycle; recruitment, performance, engagement, wellbeing, retention. Some of the measures that we pride ourselves on: Leadership Commitment: Our exec team are committed to diversity and inclusion efforts and are champions of our D&I initiatives.Inclusive Hiring: Ensuring our hiring practices are unbiased and promoting diversity our starting point and we do this by crafting inclusive job descriptions however in tech startups which naturally skew towards males, we go beyond that and ensure that we're bringing diverse talent pipelines through our recruitment funnel. We measure this by holding ourselves accountable to at least 50% of applicants at 1st interview coming from a non white/non male background.The work doesn't stop after at recruitment though, so we've created a number of initiatives for our team including:
- Inclusive benefits: Our wellbeing allowance is for our team members to decide what wellbeing means to them
- Feedback: We have multiple channels for team members to provide feedback and anonymously if this is needed. Above everything we never want to settle and are continually moving forward with D&I initiatives and we're proud to be one of the few tech companies with a 52%/48% male:female gender split. Our 145 team members also represent 6 continents and 30 countries! "
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